Billing Issues:

If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via live chat (https://support.ccbill.com/), or phone 1.888.596.9279, or email at support@ccbill.com 

 

Complaints: 
For all complaints, please contact us through servicedesk@xlockr.com. Complaints will be reviewed and resolved within seven (7) business days. That resolution will then be communicated to the Complainant. 


Appeals: 
Please follow the process below should any person depicted in the content, to appeal to remove such content, and to have the content removed should the outcome of the investigation determine that consent was not given or is void under applicable law. 

• Appeals from abuse takedowns can be sent to servicedesk@xlockr.com with a written description of the basis for the appeal.
• Appeals can be sent to Xlockr with a written description of the basis for the appeal.
• In instances where disputes over consent cannot be resolved internally, such disputes are submitted to a neutral arbitration association at our expense.
• Once an action is taken or if more information is needed from you, we will contact you by email.
• Dispute Resolution: Each party will allow the other a reasonable opportunity to comply before it claims that the other has not met the duties under these Terms. The parties will first meet and negotiate with each other in good faith to try to resolve all disputes between the parties arising out of or relating to Follow My Ltd or these terms.
• Please also note that should there be a disagreement regarding an appeal, then we will allow the disagreement to be resolved by a neutral body.
• Each party will allow the other a reasonable opportunity to comply before it claims that the other has not complied. The parties will first meet and negotiate with each other in good faith to try to resolve all appeals. 
• In instances where disputes over consent cannot be resolved internally, such disputes are submitted to a neutral arbitration association. Once an action is taken or if more information is needed from you, we will contact you.